Buyer Beware - Ideal Image
BUYER BEWARE!
Ideal Image is a complete scam. Their advertising is false, misleading and illegal. Their consultants work on commission and will mislead you, misrepresent their services, and outright lie, just to get you to sign their contract. They charge nearly ten thousand dollars, (more than 800 dollars per treatment) not caring if their services work for you or not.
โNot having to shaveโ is the first of many lies you will be told. I was told โYouโre going to love not having to shave.โ Only if it were true! I completed all nine required treatments of laser hair removal. (Full legs and Brazilian) I still have a significant amount of dark hair and need to shave every day. I see no difference in the amount of hair I have on my legs and bikini area. All of their advertisements say โno more shaving, no more waxing, no more stubble, be hair free.โ These advertisements are intentionally misleading, and outright lies.
I was misled into signing their agreement. I was told because I have light skin and dark hair I was an ideal candidate for laser hair removal and would have fantastic results. They never assessed my actual hair (after all treatments were completed, I learned they should have). I was told by my consultant J**, how jealous all her friends were when she went on a cruise, because she never had to shave. I was repeatedly told I would love not shaving. Not once prior to signing the contract, and starting treatment, was I told I would ever need to shave again. I was convinced I would be โshave free,โ as their advertisements promised. Not until my third treatment, did they start saying, โYou know you may still need to occasionally shaveโ. WHAT? The lies continued. I was told, โYou will only need to shave once a monthโ and โYou will only have like 12 hairs leftโ. The lies just piled on. As treatment progressed, I expressed more and more concern.
The contract is only to protect them from lawsuit. The only reason they make you sign it is because they know they are intentionally misleading you. The contract states โlaser hair removal doesnโt remove blonde, grey or white hairโ. But they had just finished telling me how I had dark hair, and I would be a perfect candidate. They take away your right to full legal representation in a court of law. They protect themselves against class action. Why? Because they know they are ripping you off.
Two months after my final treatment I wrote to J** to tell her I was very unhappy with the results and wanted a refund. I let my hair grow out for 6 days and went in for an assessment. I was told the remaining dark hair was untreatable because it was actually โashโ colored. More lies! The nurses said the state nurse would contact me in 7-10 days. The state nurse never contacted me yet wrote in my file she did. Another lie! After a month of no correspondence, I let my hair grow out for 2 weeks. The dark hair was very obvious. I wrote again to ask for a 2nd assessment. No response! They just ignored me. They had their money, they simply didnโt care.
I contacted the owners of two independent local salons for 2nd opinions. They were both in shock at how much dark hair remained after 9 treatments. They informed me the industry standard is 5-6 treatments. One owner is also an electrolysis. She was able to remove several hairs and examine their roots. The roots were definitely dark, which means they are treatable. This is evidentiary proof that Ideal Imageโs assessment is just another lie.
As of the date of this post, I have written to the corporate office to ask for a refund based on the evidence provided by the two independent salon owners. I am waiting for their response. Iโm not holding my breath. I hope you can learn from my mistake, and save yourself the financial loss, grief, and aggravation I have endured.
Reason of review: Not as described/ advertised.
Monetary Loss: $7900.
Location: Greenfield, Wisconsin
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Comments
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Same thing happened to me and they refuse to refund anything I had 2 treatments done and they are telling me I had 4. ***.
The same thing happened to me in Williamsville, NY. I am all done with my treatments for my bikini area and my underarms.
Spent over $3000. It has been 2 months since my last treatment and I have hair growing back in my underarms. Still have to shave in my bikini area. Wish I would have read the reviews before I spent my money.
Has anyone gone to someone else who fixed the problem. If so please let me know.
you should reach out to corporate and voice your complain they will go above and beyond to help you and resolve your concerns .
I had the same thing happen to me. They haven't called me back at all.
BIG SCAM!!!! I did cool sculpting and got no result. Spent over $5,500 too.
Nothing. Very upset and they don't care at all.
I went through the SAME thing. Did 9 treatments for upper lip/chin/neck.
Was told to shave a few days prior to treatments. Now, not only do I have to shave daily (which is super embarrassing...my husband doesn't even know because I am SO embarrassed), there is just as much DARK hair as there was before treatments started. Over $2000 down the drain.
Not sure if that would ever be remedied after reading these comments. Just sad.
I am going thru the exact same thing with them. And I got screwed by getting their Cool Sculpting *** too.
They do not disclose any things they know are the truth and once they get their money, they will run you around forever. The CEO Bruce Fabel BLOCKED me on Twitter after I asked for his help.
Are you serious!? I am furious!
Same thing happened to me. Waiting for an assessment now.
This is total bs.
I'm literally back to shaving on a daily basis. The treatments seemed to work at first but I finished my treatments 2 months ago and I'm shaving just as often with just as much hair as I did before spending all this money
I'm very unhappy with ideal image. I spent over 5,500.00 for nothing
I would love an update if you ever hear anything. The exact same thing happened to me!