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I went in for cool sculpting on my abdominal area. I had the first treatment, which yielded great results.

I looked excitedly toward my second treatment. When I arrived I was examined (yes, AFTER my first treatment) and told that I was NOT a candidate for abdominal treatment because I have an "outie" bellybutton which means a hernia exists and the suction from the machine could cause tearing and more damage to the hernia. I was then told I had to use my second session on a different body part.

The results on that area were quite favorable as well however, I did not experience optimal results on any area as I received half treatment on two areas. I was not offered a refund, additional services, or any form of restitution for THEIR mishap.

Reason of review: Poor customer service.

Location: Boston, Massachusetts

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Guest

Outie belly buttons are not hernias. A hernia at the belly button cannot be treated but an outie belly button is not a hernia.

Shows that the staff there are totally bogus and don't know their medical information at all.

ridiculous.

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