Ideal Image

I recently had Cool Sculpting performed and during my visit, the technician advised that we should hold off on my upper abs and only do the middle/lower abs at this time. I agreed and we proceeded with the 12 of the 14 cycles I purchased.

At the end of the long day, we discussed using the funds I paid for the 2 cycles of upper abs towards Botox/fillers and requested a quote.

Upon receipt of the quote and a total price over $5K, I did some research and found that the price 'after their supposed 50% discount' was actually a bit higher than the average cost in general and they were overcharging me.

It was at this time I requested a refund from Leslie Perrin and her response was that they performed all 14 cycles - they absolutely did not.

I had tried to resolve this with her to no avail and filed a complaint with the BBB and continued to work through resolution with Ashley in their Corporate Office, again to no avail.

Although the 'treatments' Leslie stated they provided have changed 3 times throughout this process, they refuse to issue my refund.

I am now seeking recovery through small claims court for the cost along with any and all expenses I incur for this process. I will need to hire a lawyer to legally request the transcripts for all my calls with Ashley as they are recorded and neither Leslie nor Ashley have responded to my requests.

Stay away, or do not pay until services are rendered as they are dishonest and liars!

In 2022, I purchased a membership to Ideal Image. I learned about it through a rep that called me after I expressed interest via Instagram.

It was $250 for a year. For the cost, I was to receive a free treatment (several options to choose from) and discounted prices on services. The most attractive to me was Botox for $8.90 per unit with no minimum. I was told that the membership would not be renewed without my consent.

When I went to use my free treatment at the office in Boca Raton, FL, I was told that the rep was wrong, and I couldnt get what we had discussed (Ultatherapy on the jawline). I had to get it in a different area instead
(around mouth).
After a few visits, I was told that the new price for Botox was $10, unless I was willing to purchase a large quantity, thus having my money tied up with them for a period of about 6 months. When I told them I had an agreement for one year, they said that didnt matter.
After the price increase, I found a new provider and tried to cancel my membership via their app and website, with no luck. I waited for a notice of renewal, but instead got a charge to my credit card of $299 (no notice was given about a price increase, and their contract small print says $250).
I called Boca to ask for a refund, and they said that they didnt have the power to issue a refund, and they gave me the number for Corporate.

When I called the number, I was automatically counted back to Boca. The girl I spoke with was as surprised as I was, and I tried the number another time with the same result. She did sum-mit my case to corporate though.
I received a call from Corporate, but I was not available when the call came through. They left a message and I called back that same day, but my call was never returned.

I did receive and email offering either credit to my account for future services, a free treatment (worthless) or a refund but minus a processing fee. I responded that I wanted a refund with no processing fee, and they never responded back.
I files a dispute with my credit card (DiscoverCard) that promises that I will never pay for unauthorized charge, and they found that Ideal Image was in the right and after an initial credit to my account, they sent them back the $299.
At this point I was defeated, so I decided that I would attempt to take advantage of my membership and make an appointment for a facial filler service. I was told that although I was a member, I was not allowed to make appointments because I had not paid. But we know that I DID pay, because DiscoverCard sent them the pay-ment.

Again, Boca Raton was unable to help me, and Corporate never called me. I went back to DiscoverCard, and they told me that my case was closed and they could do nothing.
So to sum it up, Ideal Image has my $299, I have a membership with them for a year, but I cant make an appointment with them.

LSpent $10k in treatments for laser hair removal and have resulted in even more hair growth in some areas which I disputed. I worked with the company as they suggested more treatments and nothing changed.

I received a call as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.

No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was none initially in spots treated by their employees.

Emotionally distressed by the deception of this company and the lies being told regarding their services and my approved claim for a refund. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services.

I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

I have a big issue that I really need help with! I received an email from Synchrony Bank informing me about a loan that I supposedly took out for services done at Ideal Image.

Every service I have had thus far, I paid for upfront!

I have never taken out a loan for anything I have ever purchased there and I have only been ONE time, and just got some Botox. This is for filler, which I never received.

I need help asap because this is a lot of money for a service I never had fulfilled. Please, please help. I cannot afford this.

I will attach as many screenshots as I can to help make any research easier.

At the bottom of my Ideal Image app, it shows filler.

This is not a service I ever got!! I made an appointment, came in and the injector suggested a lip flip instead(which I paid for out of pocket).

I never got any filler. She stated directly to me twice that it was not a big deal at all for me to cancel the filler and I wouldn't be billed.

Spent $10k on laser hair removal only to have resulted in even more hair growth in areas treated. I worked with the company as they suggested more treatments and nothing changed.

I received a call in January 2024 as well as an email confirming a claim resolution in the amount of $1,368.08 for the 2 areas of concern- email attached. When following up, I was told there are no funds for the claim and claim is denied- even though it was confirmed to be approved by the 2 clinics visited.

No concern for their clients or results. "No Guarentees" is what their response is. They advertise laser hair free services but do not guarantee anything after thousands of dollars spent and only to cause more hair growth where there was none in spots treated.

Emotionally distressed by the deception of this company and the lies being told regarding the claim. Would not recommend this business to anyone since they do not care about their clients nor the claims they make and advertise regarding their services.

I've had to spend more money on resolving the hair growth issues from their laser than what initially was paid to the business. Buyer beware!

I signed up for CoolSculpting 3 months ago I was convinced this method would work. I paid for six sessions thinking it would be six visits.

It turned out to be three visits because each side of my stomach was considered a session. During the sessions the clinicians were friendly however at my last session they never ever gave me any indication after their measurements and pictures how things went. They just informed me that was my last session and they walked out of the room.

I could not figure out why they measured and took pictures every session but never gave any consultation about the results. I feel like I wasted my money

My daughter scheduled appointment at Illinois location to begin with and as she goes to college in Texas was told she could make appointments there. She was given 1 appointment in Illinois, the second appointment they went ahead and cancelled as machine had broken.

Finally she got another appointment sometime 2 weeks later. She was told that the pain should not last for more than few days. However her pain lasted for almost 1 1/2 to 2 weeks each time she got a session. She could not workout or exercise due to pain on her abdomen area.

When she went to college she tried getting appointments there she got 1 appointment that they called and cancelled . After that she tried calling them and no one answered the phone calls. She left voicemails , no one would return the call..ideal image is a total scam. They are misleading and deceiving people.

There is more pain for weeks where they cannot workout which was not revealed during consultation. In fact it is affecting their health. My daughter had to go to ER due to the pain , it was that severe. Even the ER bills including tests and overnight stay at hospital is a lot.

We are not financially strong so ended up taking a loan from the Financial institution that Ideal Image recommended.

There is no way we can continue with the service or pay the loan. Please consider to waive the remaining balance.

My daughters health is deteriorating and I hate to hire a lawyer and take that route. Refund full amount please.

Be aware of CoolSculpting fails!!! Below is my first contact seeking resolution~ I will update soon!

I'm concerned that I could have damage on my upper abdomen from Cool Sculpting I received last year!

The first cycle was in mid Feb 2023 and the last cycle was preformed at the end of August 2023 in Springfield Mo! Im also not happy with my results and dont believe I was a good candidate for the procedure after all! had a zoom consultation that completely neglected to tell me that the 16 cycles that cost me $8000 was actually cut in half to 8 because of my size!!! There was absolutely no mention of size vs.

cycle until I was literally about to receive my first cycle in the office!!

have tried to remain optimistic while giving this time to heal & taking multiple pics of my journey. Id appreciate someone contacting me concerning some resolution in this matter!

Sincerely,

Reta J Quarles

3602 E 10th Street

Joplin MO

64801

redeyetwins@***.com