New Reviewer

No one ever called back

1.9
I am having a huge issue getting appointments at the only ideal image close to me. I called to figure it out and was told 4 times someone would call me- never happened. Its too expensive for this type of neglect of customers. The product is great- but if they keep canceling on me and unable to reschedule then Im the only one that loses

User's recommendation: If you don’t have multiple locations near you- don’t do it.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4622145 Review #4622145 is a subjective opinion of poster.
Pros
  • Great nurse practitioners
Cons
  • Terrible customer service
Loss
$5700
Preferred solution
Full refund
New Reviewer

Oh, I was lied to about the treatment of ultherapy when I went in for the treatment I was told that they were not going to trade my full over face which was paid in full through Ally

2.0
Ideal Image - Oh, I was lied to about the treatment of ultherapy when I went in for the treatment I was told that they were not going to trade my full over face which was paid in full through Ally
Original review updated by user May 16, 2023
During my initial consultation, I was told that I would be able to have a lower ultherapy treatment. When I got there to my appointment they were only going to do half of my lower face?! And then they wanted me to come in for another treatment for the same amount of money to finish up my lower face!? During my initial consultation, I was lied to, and apparently is all for a sale and to con me into the so-called special, program which is extremely misrepresented.

User's recommendation: Stay away they lie to get you trapped into a membership. The discount it is not worth it. I’m going to stick with Hamilton plastic surgery. I have always been happy there. This place is just a complete disgusting a let down and financially and ripping us off.

View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4595877 Review #4595877 is a subjective opinion of poster.
Location
Greenwood, Indiana
Pros
  • Botox is okay
Cons
  • Lie to get sales for treatments that they try to double charge
Loss
$1500
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Cancellation of Services/ Refund for Fortiva

1.0
Hello, I have tried numerous times to get in contact with someone to cancel services. I received correspondence via text from an ideal image representative that stated she would process a refund. I spoke with a representative who stated that I was binded by contract and I requested to speak with her manager. No call has been received. I am not a candidate for services per my MD. I have RA and Lupus and per my MD I am not a candidate for cool sculpting as it will place me in the hospital. I can not receive services and Im okay with paying a portion but not the full amount for services I can not physically have. I have documentation with my preexisting diagnosis. I feel like I should not have received a message via text if a refund was not possible and to not get a call back from a manager is horrible customer service.
View full review
Comment
Helpful 0 Not helpful 0
Report
ID
#4608346 Review #4608346 is a subjective opinion of poster.
Cons
  • All aspects
Loss
$5207
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer New Reviewer

Refund of my payment - due to lack of service

2.8