Ideal Image - So convincing and so dishonest

My experience with the former Ideal Image in Henderson, NV was worthless! It's now called Orange Twist but with the same management and same staff.

My feeling is this was due to all of the complaints under the original name. I was convinced by the manager that CoolSculpting was a wonderful investment if I wanted to lose stubborn fat and see noticeable body contouring. This fat freezing treatment cost me a total waste of almost $4,000. I was told to have the procedure on my abdomen, flanks (love handles), and the under-bra area.

But the before and after pictures clearly did not show any visible change. I complained to the manager that, after spending thousands of dollars, suffering through hours of painful treatments, and following up with uncomfortable days and nights wrapped in the recommended belly band, the procedure didn't work. Her solution was to sell me more treatments. When I persisted, I was first told that the contract was equivocal about whether the treatment would work.

When I tried to file a complaint with Ideal Image, the company claimed that they had sold the location, although neither the people nor the equipment had changed; and that the new owner had assumed responsibility for any claims. To the contrary, the same manager who previously worked for Ideal Image and now worked for the new company disavowed any responsibility and referred me back to Ideal Image.

I strongly urge anyone considering the much-hyped 'magic' of CoolSculpting treatment, in the belief that it will actually reduce fat, to read the disclaimer in the contract before signing, and understand that the company, whatever its name, selling the proprietary process will not take responsibility for the lack of results. Sincerely, Susie Lewis